Customer Service equals exceeding our client's expectations!

BALDWIN & CLARKE
RETIREMENT PLAN SERVICES, Inc.
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Guiding Principles of The Baldwin & Clarke Companies

Founded in Boston in 1971

 

  • Maintain high ethical and professional standards.

 

  • Maintain an unfailing commitment to client needs and services.

 

  • Maintain harmony between and among the Companies, Clients, Employees and Representatives.

 

  • Encourage and support the growth and development of all Employees and Representatives.

 

  • Maintain increasing profitability.

 

"The client is the most important person ever"

  • A client is the single most important person in this office - in person, by mail or telephone.
     
  • A client is not dependent on us - we are dependent on them.
     
  • A client is not an interruption of our work - he is the purpose of it. We are not doing clients a favor
    by serving them - they are doing us a favor by giving us the opportunity to do so.
     
  • A client is not a cold statistic, but is flesh-and-blood, a human being with feelings and emotions like
    our own, and not without biases and prejudices.
     
  • A client is not someone to argue or match wits with. Nobody ever "wins" an argument with a client.
     
  • A client is a person who brings us their problems.  It is our job to handle them profitably.

 

Chuck Baldwin & Jack Clarke